Healy

Terms of Use

Last updated: 9 July 2026 · United Kingdom

Terms of Service for Healy

Effective date: 9 July 2026 App name: Healy Contact: support@healyapp.io Jurisdiction: United Kingdom

1. Introduction

These Terms of Service govern your access to and use of the Healy mobile application and related services.

Healy is a mobile application designed to support adults through breakup recovery, emotional reflection, personal growth, daily healing tasks, AI-supported guidance, motivational content, faith-based or general encouragement, and, where available, a healed-only dating feature.

Healy is operated by Healy, based in the United Kingdom.

By creating an account, accessing, or using Healy, you agree to these Terms of Service.

If you do not agree to these Terms, you must not use Healy.

2. Eligibility

You must be at least 18 years old to use Healy.

By using Healy, you confirm that:

Healy is not intended for anyone under 18.

If we believe that you are under 18, we may suspend, restrict, or delete your account.

3. Healy is not a medical, therapy, crisis, or emergency service

Healy is not a medical service, therapy service, counselling service, crisis service, emergency service, or substitute for professional advice.

Healy does not provide:

The content, AI responses, daily tasks, motivational messages, faith-based prompts, and other materials in Healy are provided for general wellbeing, reflection, personal development, and informational purposes only.

You should not rely on Healy as a replacement for professional help.

If you are in immediate danger, feel at risk of harming yourself or someone else, or need urgent support, contact emergency services or a crisis support provider in your country immediately.

In the UK, call 999 in an emergency or contact NHS 111 for urgent health support.

4. Account registration

To use Healy, you may need to create an account.

You agree to:

You are responsible for all activity that happens under your account.

We may suspend, restrict, or delete your account if we believe your account has been misused, compromised, created with false information, or used in breach of these Terms.

5. Your relationship with Healy

Healy provides digital tools, content, AI features, and app-based experiences.

Healy does not guarantee that:

You are responsible for how you use Healy and for any decisions you make based on content, AI responses, notifications, dating interactions, or other features in the app.

6. Healing plans and daily tasks

Healy may offer structured healing plans, including daily tasks, reflections, motivational content, journaling prompts, emotional exercises, and progress tracking.

These features are designed to support reflection and personal growth. They are not medical treatment or therapy.

Daily tasks, plans, recommendations, and personalised content may be generated or adapted using your onboarding answers, app activity, selected preferences, and AI systems.

We may change, update, remove, pause, or replace healing plans, tasks, features, and content at any time.

7. AI features

Healy uses artificial intelligence features to provide personalised support, reflections, daily task generation, motivational content, and other app experiences.

AI responses may be generated using third-party AI providers, including Anthropic/Claude and OpenAI.

You understand and agree that AI-generated content:

You are responsible for evaluating any AI-generated content before relying on it.

You should not submit information to AI features that you are not comfortable being processed by Healy or its AI providers.

We may review AI interactions for safety, abuse prevention, debugging, legal compliance, and service improvement.

We may limit, suspend, or remove AI features at any time.

8. User content

You may be able to submit, upload, send, create, or share content through Healy.

This may include:

You remain responsible for your content.

By submitting content to Healy, you confirm that:

9. Licence you give to Healy

You retain ownership of the content you submit to Healy.

However, by submitting content, you grant Healy a worldwide, non-exclusive, royalty-free licence to use, host, store, process, reproduce, modify, adapt, display, transmit, analyse, and create technical copies of your content as necessary to:

This licence ends when your content is deleted from our active systems, except where continued use is necessary for legal, safety, fraud prevention, payment, dispute, backup, or compliance purposes.

10. Prohibited use

You must not use Healy to:

We may suspend, restrict, or delete your account if we believe you have breached these rules.

11. Dating feature

Healy may offer a dating feature for eligible users.

The dating feature may include:

Dating availability may depend on your location, city, subscription status, completed healing plan, app rules, or other eligibility requirements.

Healy may launch dating city-by-city. Dating may not be available in every city or country.

Healy does not guarantee that:

You are responsible for your interactions with other users.

12. Dating safety

You agree to use caution when interacting with other users.

You should not:

If you meet another user in person, you are responsible for taking appropriate safety precautions.

Healy is not responsible for the conduct of users online or offline.

We may investigate reports, review relevant content, restrict accounts, remove profiles, block access, or report serious issues to appropriate authorities where legally required or where we believe it is necessary for safety.

13. Blocking and reporting

Healy may allow users to block or report other users.

If you report another user, we may review:

We may take action at our discretion, including warning, restricting, suspending, or deleting accounts.

We are not required to explain moderation decisions in detail.

False, malicious, or abusive reports may result in action against the reporting account.

14. City-based dating and location

Healy's dating feature is city-based.

Other users may see your city or general area, such as "London".

Healy does not intend to publicly display your exact address or precise real-time location to other users.

We may collect and use location information to:

You can manage location permissions through your device settings. If you disable location access, some features may not work properly.

15. Subscriptions and paid features

Healy may offer paid subscriptions, one-time purchases, premium features, or other paid access.

Payments are processed through the Apple App Store or other platform providers where applicable.

Healy does not collect or store your full card details.

Paid features may include, for example:

The exact features included in each paid plan may change over time.

16. Apple App Store payments

If you purchase a subscription or paid feature through Apple:

You are responsible for managing your subscription through your Apple account.

If you cancel a subscription, you may continue to have access until the end of the current billing period, depending on Apple's rules. Apple states that auto-renewable subscriptions renew automatically unless cancelled by the user.

17. Free trials, renewals, and cancellations

Healy may offer free trials, promotional pricing, introductory offers, or subscription plans.

Unless cancelled before the end of a trial or billing period, subscriptions may automatically renew.

You are responsible for cancelling before renewal if you do not want to be charged.

We may change prices, plans, trials, and features from time to time. Where required, price changes will be handled through the relevant app store or payment platform.

UK subscription rules are changing, including rules around subscription cancellation, cooling-off rights, and clearer renewal terms. Healy should keep subscription flows updated to comply with applicable UK consumer rules as they come into force.

18. Refunds

Refunds for purchases made through the Apple App Store are generally handled by Apple.

Healy does not control Apple's refund decisions.

Where required by law, you may have consumer rights that cannot be excluded by these Terms.

If you believe you have been charged incorrectly, contact Apple or contact us at support@healyapp.io and we may assist where possible.

19. Account deletion and subscription cancellation

You may delete your Healy account through the app where this feature is available, or by contacting support@healyapp.io.

Deleting your account may remove your profile, healing progress, dating profile, messages, content, and app data from active systems, subject to limited legal, safety, fraud prevention, payment, dispute, backup, or compliance exceptions.

Deleting your Healy account does not automatically cancel an active Apple subscription.

You must cancel subscriptions through your Apple account settings or the relevant platform subscription controls.

20. Marketing and communications

Healy may send you:

You can opt out of marketing communications where required by law.

Even if you opt out of marketing, we may still send you important service, account, safety, payment, or legal messages.

21. Push notifications

Healy may send push notifications, including:

Notifications may be personalised based on your app activity, healing plan, breakup type, faith preference, task status, and notification settings.

You can disable push notifications through your device settings.

If you disable notifications, some features may not work as intended.

22. Faith-based content

Healy may allow you to receive religious, faith-based, or spiritual prompts if you choose to enable them.

Faith-based content is intended for encouragement and reflection only.

It is not religious instruction, professional counselling, therapy, or crisis support.

You are responsible for deciding whether faith-based content is appropriate for you.

You may be able to change or disable faith-based preferences in the app.

23. App availability and changes

We may update, change, suspend, limit, or discontinue Healy or any part of it at any time.

We do not guarantee that Healy will always be available, uninterrupted, secure, or error-free.

Access may be interrupted due to:

We are not liable for interruptions, downtime, delays, lost data, or unavailable features except where liability cannot be excluded by law.

24. Beta features and experiments

Healy may release beta features, experiments, early-access tools, or test versions of features.

These may include AI features, dating features, content formats, paywalls, notifications, or recommendation systems.

Beta or experimental features may be unstable, incomplete, inaccurate, or removed at any time.

We may test different versions of features, pricing, onboarding, content, or app experiences with different users.

25. Third-party services

Healy may rely on third-party services, including:

Third-party services may have their own terms and privacy policies.

We are not responsible for third-party services, outages, errors, actions, or policies.

26. App stores and device platforms

Your use of Healy may also be governed by the rules of the app store or device platform through which you access the app, including Apple.

If there is a conflict between these Terms and the app store's rules, the app store's rules may apply where required.

Apple and other platform providers are not responsible for Healy, except as required by their own terms or applicable law.

27. Intellectual property

Healy and its content, design, branding, software, code, features, graphics, logos, text, audio, prompts, task structures, AI workflows, and other materials are owned by Healy or its licensors.

You must not copy, reproduce, distribute, modify, sell, lease, reverse engineer, or exploit any part of Healy unless we give you written permission.

Using Healy does not give you ownership of Healy, its software, branding, content, or intellectual property.

28. Limited licence to use Healy

Subject to your compliance with these Terms, Healy grants you a limited, personal, non-exclusive, non-transferable, revocable licence to use the app for your personal, non-commercial use.

You may not:

We may revoke this licence if you breach these Terms.

29. Feedback

If you send us feedback, ideas, suggestions, bug reports, feature requests, or other comments, you agree that we may use them without restriction or compensation.

You grant Healy a worldwide, royalty-free, perpetual licence to use your feedback to improve, develop, market, or operate Healy.

30. Moderation and enforcement

We may monitor, review, restrict, remove, or moderate content and accounts where we believe it is necessary.

This may include situations involving:

We may take action without prior notice.

Actions may include:

User-to-user services in the UK may be subject to online safety duties, including duties around illegal content, user reporting, and safety controls. Healy should keep moderation, reporting, and safety systems updated as the regulatory position develops.

31. No guarantee of user conduct

Healy does not control everything users say or do.

We do not guarantee that users:

You are solely responsible for your interactions with other users.

To the fullest extent permitted by law, Healy is not liable for the conduct of users online or offline.

32. No warranty

Healy is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we do not make warranties or guarantees that:

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer law.

33. Limitation of liability

To the fullest extent permitted by law, Healy will not be liable for:

Where liability cannot be excluded, Healy's liability will be limited to the amount you paid to Healy for the relevant service during the 12 months before the event giving rise to the claim, unless a different limit is required by law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

34. Your responsibility to indemnify Healy

To the fullest extent permitted by law, you agree to indemnify and hold harmless Healy from claims, losses, damages, liabilities, costs, and expenses arising from:

This means you may be responsible for losses caused by your actions.

35. Privacy

Your use of Healy is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, share, and protect your personal information.

By using Healy, you acknowledge that your personal information will be processed as described in the Privacy Policy.

36. Account suspension and termination

We may suspend, restrict, or terminate your account at any time if:

You may stop using Healy at any time.

Certain provisions of these Terms will continue after your account ends, including provisions about intellectual property, user content, limitation of liability, indemnity, dispute resolution, and legal compliance.

37. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we may notify you through the app, by email, or by other reasonable means.

The updated Terms will be effective from the date shown at the top of the Terms.

Your continued use of Healy after the updated Terms become effective means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using Healy.

38. Governing law

These Terms are governed by the laws of England and Wales.

If you live in another country, you may also have mandatory consumer rights under the laws of your country that cannot be excluded.

39. Disputes

If you have a complaint or dispute, contact us first at support@healyapp.io so we can try to resolve it.

Where permitted by law, disputes relating to these Terms or Healy will be handled by the courts of England and Wales.

If you are a consumer, you may have the right to bring proceedings in your local courts where required by applicable consumer law.

40. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the rest of the Terms will remain in effect.

The invalid or unenforceable part will be interpreted or replaced in a way that best reflects the original purpose, where legally permitted.

41. No waiver

If we do not enforce a part of these Terms immediately, that does not mean we waive our right to enforce it later.

Any waiver must be in writing to be effective.

42. Assignment

You may not transfer your rights or obligations under these Terms without our written permission.

We may transfer our rights or obligations under these Terms as part of a merger, acquisition, restructuring, sale of assets, business transfer, legal requirement, or operational change.

43. Entire agreement

These Terms, together with the Privacy Policy and any additional terms shown in the app, form the entire agreement between you and Healy regarding your use of Healy.

They replace any previous agreements, understandings, or statements about Healy.

44. Contact

If you have questions about these Terms, contact us at:

Healy Email: support@healyapp.io Location: United Kingdom